FAQ's

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Do I have to order a full case of wine or can I mix and match? At the moment we only sell full cases of wine, but stay tuned. As we speak, our team is working on some great mix and match deals for your. 

Do I need an account to place an order? No, you don’t. Click, shop, pay, enjoy. It's as easy as that! 

When will my order be delivered? If we have received your order before and payment before 10 AM, we do our best to deliver the same day. Otherwise the usual next day delivery applies, within the city limits of Windhoek. We will be in touch about this soon after receiving your order. 

I’ve got a problem ordering and checking out, what should I do? We’ve tried to make ordering as simple and user intuitive as possible, but if you have any problems give us a call on +264 61 233 693 or email us at sales@wineologycc.com.

How do I know my order has been processed? We send you a quick email with an attached full tax invoice for your records.

What if I change my mind after ordering? Give us a call on +264 61 233 693, we will be happy to attend to any queries you might have.